SKYDIVE SKYDOWN PRIVACY POLICY

Skydive Skydown (“Skydive Skydown,” “we,” “us,” or “our”) is committed to protecting your privacy and providing a secure online experience. This Privacy Policy applies to the Skydive Skydown website and governs our data collection, usage, storage, and protection practices.

By using the Skydive Skydown website (“Site”), you consent to the data practices described in this statement.

Collection of Your Personal Information

Skydive Skydown may collect personally identifiable information, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing or mailing address

  • Emergency contact information (if submitted through booking or waiver forms)

  • Other details voluntarily provided when booking, contacting us, or creating an account

We may also collect demographic information that is not unique to you, such as:

  • ZIP code

  • Age range

  • Gender

  • Interests, preferences, or marketing responses

Automatically Collected Information

Information about your computer hardware and software may also be automatically collected. This includes:

  • IP address

  • Browser type

  • Device type

  • Access times

  • Referring website addresses

  • Pages viewed and time spent on the Site

This data is used to:

  • Operate and improve the Site

  • Maintain service quality

  • Analyze general usage trends

  • Enhance user experience and security

Publicly Shared Information

If you choose to disclose personal information through public channels—such as forums, social media integrations, or public message boards—be aware that others may collect and use that information. Skydive Skydown does not monitor private communications.

Third-Party Links

Skydive Skydown encourages you to review the privacy statements of external websites you access through links on our Site. We are not responsible for the privacy practices or content of websites outside the Skydive Skydown domain.

Use of Your Personal Information

Skydive Skydown collects and uses your personal information to:

  • Operate the Skydive Skydown website

  • Process bookings, purchases, and waivers

  • Provide customer support

  • Deliver services you request

  • Improve our offerings and user experience

We may also use your contact information to:

  • Notify you about promotions, events, or services

  • Send booking confirmations and operational updates

  • Conduct surveys or request feedback

  • Provide marketing materials (you may opt out anytime)

Disclosure to Third Parties

Skydive Skydown does not sell, rent, or lease customer lists to third parties.

We may share information with trusted partners who assist us in:

  • Processing payments

  • Sending email or postal mail

  • Maintaining digital booking systems

  • Providing customer service

  • Performing statistical analysis

  • Delivering marketing communications

All such third parties are contractually required to:

  • Use your information only to provide services to Skydive Skydown

  • Maintain the confidentiality of your information

Sensitive Information

Skydive Skydown does not use or disclose sensitive personal information—such as race, religion, or political affiliations—without your explicit consent.

Behavioral Tracking

Skydive Skydown may track the pages users visit within the Site to:

  • Identify popular services

  • Improve user experience

  • Deliver customized content

  • Tailor advertising based on user interests

Legal Disclosures

Skydive Skydown may disclose your personal information, without notice, if required by law or in good faith belief that such action is necessary to:

  1. Comply with legal requirements or government requests

  2. Protect the rights or property of Skydive Skydown

  3. Protect the personal safety of users or the public

Use of Cookies

The Skydive Skydown Site uses cookies to personalize and enhance your online experience. A cookie is a small text file placed on your device by a web server.

Cookies allow us to:

  • Recognize returning visitors

  • Store your preferences

  • Speed up future visits

  • Improve the functionality of the Site

Cookies cannot be used to run programs, deliver viruses, or access data on your device.

You may accept or decline cookies through your browser settings. Declining cookies may impact your ability to use certain interactive features of the Site.

Security of Your Personal Information

Skydive Skydown secures the personal information you provide using industry-standard measures, including:

  • Secure servers in controlled environments

  • Restricted access to personal data

  • Encryption (such as SSL) when transmitting sensitive information like credit card numbers

While we take reasonable precautions, no method of data transmission or storage is 100% secure. You acknowledge and accept this risk by using the Site.

Changes to This Policy

Skydive Skydown may occasionally update this Privacy Policy to reflect:

  • Company changes

  • Customer feedback

  • Legal or regulatory requirements

We encourage you to periodically review this Policy to stay informed about how we protect your information.

Contact Information

Skydive Skydown welcomes your questions or concerns regarding this Privacy Policy.

Contact us at:

info@skydownskydiving.com

(or provide the email you want displayed)

We will use commercially reasonable efforts to promptly review and address any concerns.